Refund policy

K9W Returns & Exchanges Policy

Keeping 9Ball Weird | Austin, Texas

At Keeping 9Ball Weird (K9W), we stand behind our products and want every customer to shop with confidence. We are committed to providing quality apparel, fair pricing, and excellent customer service.

30-Day Returns & Exchanges

We accept returns and size-exchange requests for eligible merchandise within 30 days of delivery.

To qualify:

Items must be unworn, unwashed, and in their original condition.
Return or exchange requests must be submitted within 30 days of delivery.
Proof of purchase or an order number is required.

Size Exchanges

Ordered the wrong size? We’re happy to help.

Contact K9W within 30 days of delivery to request a size exchange.

Exchanges are subject to availability of the requested size and design. If the requested replacement is unavailable, you may request a return under this policy.

Return Shipping

Standard Returns & Exchanges

Customers are responsible for return shipping costs for standard returns and size exchanges.

Incorrect or Defective Merchandise

If K9W ships an incorrect item or merchandise arrives defective, K9W will cover reasonable return shipping costs and arrange an appropriate replacement or refund at no additional shipping cost to the customer.

Please contact us before returning merchandise so we can provide instructions.

Refunds

Once returned merchandise is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Original shipping charges are nonrefundable for standard returns.
Shipping charges resulting from K9W errors or defective merchandise will be covered by K9W.

Preorders & Cancellations

Some K9W products are offered as preorders or limited-edition releases.

Estimated product availability and shipping information will be provided on applicable product pages.
Eligible preorder merchandise is covered by our 30-day return and exchange policy beginning on the date of delivery.
Customers may request cancellation before an order ships.
Cancellation may not be possible once production or order processing has begun.

There is no October 1 cancellation deadline.

Custom & Personalized Orders

Custom-designed, personalized, and team-specific merchandise may have different return or exchange conditions, which will be disclosed before purchase.

If custom merchandise arrives defective or incorrect due to a K9W error, we will work with you to provide an appropriate replacement or refund.